How do I open my chocolate-dipped bottle?
Watch this video for a demonstration!
YES, you can eat the chocolate!!!
The bottle is wrapped in a protective sleeve before we hand paint the chocolate on it.
WHY dip a bottle?
You will never have a chocolate paired exactly to the flavors of the wine any other way!
YES, there is wine in the bottle! The chocolate on my bottle is cracked, does this hurt the product?
Stress fractures may occur, but this does not affect the taste of the chocolate.
When will my order ship?
Most of our bottles are ready to go out within one business day from initial time of order. However, due to the handmade nature of our product, we may not have a particular bottle made ready to go at all times. If you’re in need of a bottle by a certain date, indicate it within the customer notes at check out. If there is to be any reason we’re unable to fill that order by the date you need, we will contact you immediately to discuss other options.
Once the order is filled, when will it arrive?
This depends on where you are located geographically. If you’re in immediate need of your bottle(s), there are expedited shipping options for you. (UPS Second or Next Day Air).
Ohio ground shipments usually receive next day service. Saturday delivery is available at an additional charge.
I was unable to find the state I'm trying to ship to. Is this an error?
Direct to consumer shipping is available to the following states; Alaska, California, Florida, Idaho, New Mexico, North Carolina, Ohio, Oregon, Washington D.C., West Virginia. And internationally to Australia, Canada, Germany, Japan, Netherlands, New Zealand, Puerto Rico, and the United Kingdom.
Each state has specific alcohol laws, although you may have selected one carrier over another we will make the final determination of which to use based on liquor shipping laws.
What if I'm shipping to somewhere warm, won't the chocolate melt?
To avoid the chocolate from melting, we do not ship on Thursdays or Fridays during high temperatures. Any orders placed between Thursday-Sunday, will be shipped on the following Monday.
If the average temperature of the shipping destination is above 70 degrees, we will only be able to ship via Next Day/Second Day Air.
Ground orders can ship to the west coast on Mondays based on temperatures in transit, after Mondays it is three day select.
If you choose ground as your shipping method and live in an affected area, your order will not be shipped until cooler temperatures return, which in some areas may not be for a while. If you have any questions feel free to give us a call.
Should I keep the wine in the refrigerator?
For wines best served chilled, we recommend placing the bottle in the refrigerator up to 2 hours prior to serving. Any longer may cause the chocolate to appear dull.
Do you use nuts, gluten products, or other food allergens in your facility?
Yes. Due to our wide range of pairings, many of our products contain common allergens. We do, however, offer gluten free chocolate pairings. Contact us with any further questions.
What is your return policy?
Returns on alcohol or food is prohibited by state law.
I got a bottle from you in the past, but now I don't see it. Why is that?
At times, a certain wine or vintage may be out. If you do not see a bottle you’re looking for, contact us and one of our representatives can suggest a similar wine and/or pairing. Our pairings change seasonally as we travel, sample, and source new flavors.
There is a wine I really enjoy, but I do not see it offered. Can you get this wine and pair it for me?
If a wine is available for sale in Ohio, we can try to get it for you. Otherwise we can recommend a comparable wine.
Can I bring you a bottle to dip for me?
Outside of high production times (November 1st-December 25th) we do accept outside bottles at our kiosk location. Price for outside bottles is $24 for the dipping, and we ask for a two day turn around.