FAQ's

 

How do I open my chocolate-dipped bottle?

 

Watch this video for a demonstration!

 

FAQ's - Products

Do we eat the chocolate?

Yes! The bottle is wrapped in a protective sleeve before we hand paint the chocolate on it.

 

Why dip a bottle?

By slathering the bottle with Belgian chocolate and inclusions, the flavor and aroma nuances of the beverage and toppings are highlighted.  You will never have chocolate perfectly paired any other way.

 

Is there wine (beer, Champagne, soda, juice) in the bottle?

Yes, there is wine in the bottle!

 

The chocolate on my bottle is cracked, does this hurt the product?

Stress fractures may occur, but this does not affect the taste of the chocolate.

 

Should I keep the wine in the refrigerator?

For wines best served chilled, we recommend placing the bottle in the refrigerator up to 2 hours prior to serving. Any longer may cause the chocolate to "bloom" or to appear dull.

 

Do you use nuts, gluten products, or other food allergens in your facility?

Yes. Due to our wide range of pairings, many of our products contain common allergens. We do, however, offer gluten free chocolate pairings. Contact us with any further questions.

 

I had a particular  bottle from you in the past, but now I don't see it. Why is that?

At times, a certain wine or vintage may run out or be discontinued. If you do not see a bottle you’re looking for, contact us and one of our representatives can suggest a similar wine and/or pairing. Our pairings change seasonally as we travel, sample, and source new flavors and ingredients.

 

There is a wine I really enjoy, but I do not see it offered. Can you get this wine and pair it for me?

If a wine is available for sale in Ohio, we can try to get it for you. Otherwise we can recommend a comparable wine.

 

Can I bring you a bottle to dip for me?

Outside of high production times (November 1st-December 25th) we do accept outside bottles. Price for outside bottles is $25 for the dipping, and we ask for a two day turn around.



FAQ's - Shipping & Purchasing

Do I have to be 21+ to purchase from Bliss in a Bottle?

Yes, to enter the website you have to enter your date of birth which will verify that you are over the age of 21. No minors are legally allowed to purchase any alcoholic product(s). When product(s) are delivered, the driver must verify age through ID to complete transaction. If product(s) is being shipped, adult signature is required by federal law to drop off the package.

 

When will my order ship?

Most of our bottles are ready to go out within one business day from initial time of order. However, due to the handmade nature of our product, we may not have a particular bottle made ready to go at all times. If you’re in need of a bottle by a certain date, indicate it within the customer notes at check out. If there is to be any reason we’re unable to fill that order by the date you need, we will contact you immediately to discuss other options.

 

How is shipping impacted by weather?

Extreme fluctuations and elevated temperatures may impact how we ship product. We may contact you regarding expedited shipping and packing in ice for shipping during the summer months or to hot climates. Sometimes we may suggest postponing shipping until there is a break in temperatures.  

 

Once the order is filled, when will it arrive? 

This depends on where you are located geographically. If you’re in immediate need of your bottle(s), you may opt for expedited shipping options. (UPS Second or Next Day Air, Fed Ex overnight/Next Day).

Ohio ground shipments usually receive next day service when shipped via ground. Saturday delivery is available at an additional charge.

 

I was unable to find the state I'm trying to ship to. Is this an error?

Direct to consumer shipping is available to the following states; Alaska, California, Florida, Idaho, New Mexico, Ohio, Oregon, Washington D.C., Wyoming, West Virginia. And internationally to Australia, Canada, Germany, Japan, Netherlands, New Zealand, Puerto Rico, and the United Kingdom.

There is an assortment of wines from Napa Valley's highly-acclaimed Hagafen Cellars which can be shipped to all states with the exception of Alaska, Connecticut, Delaware, Hawaii, Kentucky, Nebraska, Mississippi, Rhode Island, Utah, Vermont and West Virginia. https://blissinabottle.com/collections/hagafen-x-bliss-in-a-bottle

Each state has specific alcohol laws, although you may have selected one carrier over another we will make the final determination of which to use based on liquor shipping laws.

 

Do you ship to Virginia?

We unfortunately are not able to currently ship to Virginia. We do have a location in Washington D.C. called Calvert Woodley where you can pick up our bottles. 

 

If I'm shipping to somewhere warm will the chocolate melt?

To avoid the chocolate from melting, we do not ship on Thursdays or Fridays during times with higher temperatures.  Any orders placed between Thursday-Sunday, will be shipped on the following Monday.

If the average temperature of the shipping destination is above 70 degrees, we will only be able to ship via Next Day/Second Day Air.

Ground orders can ship to the west coast on Mondays based on temperatures in transit, after Mondays it is three day select.

If you choose ground as your shipping method and live in an affected area, your order will not be shipped until cooler temperatures return, which in some areas may not be for a while. If you have any questions feel free to give us a call.

 

What is your return policy?

Returns on alcohol or food is prohibited by state law.

 

Will I receive a receipt with my order?

A significant number of orders shipped are gifts, so we currently do not provide receipts with orders.  Your order will be updated with a tracking number on the website.

 

How will my shipped bottle arrive?

Shipped gifts will arrive in a Bliss in a Bottle gift box.  Bottles are in protective packaging inside of the pictured box to secure individual  bottles in transit. 

What if I miss a delivery or the shipment is returned?

Any postal service upcharges, fees from missed deliveries, or returns to seller are at the expense of the customer. We will send an invoice to you via email to disclose the amount of these charges and request an additional payment when necessary.